TechnoBind announced a partnership with Freshworks, aimed at providing robust, easy-to-use technology and providing a pleasant customer experience for the company’s distribution network.
“SaaS is becoming the cornerstone of customers’ IT strategy and we at TechnoBind have seen significant traction over the years, with 40% of our revenue coming from SaaS technologies. We believe that Freshworks’ innovative and unique approach encompasses everyone – from IT and customer service to sales and marketing to HR now – helping each of these functions in their efforts to delight customers. . It is perhaps the easiest SaaS platform to use and we are very excited about this partnership, and we believe that our partners will be able to take advantage of the huge market opportunity,” said Prashanth GJ , CEO of TechnoBind.
Freshworks SaaS is used by over 58,000 businesses, making it quick and easy for businesses to delight their employees and customers. Companies in over 120 countries around the world use Freshworks products that work in the space of customer engagement (customer service and marketing and sales automation) and employee engagement (IT service management and resource management human).
“From the very beginning, our mission has been to make it easy for businesses to delight their employees and customers. In order to accomplish this mission, Freshworks offers intuitive and modern products designed with the end user in mind. Our partnership with TechnoBind will help us reach out to TechnoBind’s vast network of channels and offer our products and services through their network to make it easy for companies to delight their customers’ and employees’ businesses,” said Varun Vig, Head of Channels and alliances for Freshworks. APJ, India and MEA.
TechnoBind, with its broader and more diverse presence in the Indian IT market, will help Freshworks connect with IT workers and help grow its channel partner network and strengthen its position in the market.