Business software

Salesforce launches enterprise software for the coronavirus era

Salesforce announces new products on Monday to help businesses manage reopening during a pandemic, tackling newly needed tasks like office shift scheduling, employee health management and emergency response management. .

why is it important: Companies like Zoom and Slack have seen their existing services thrive during the coronavirus crisis, but Salesforce’s new products are among the first designed specifically to help navigate it. Expect many more to follow.

The big picture: Businesses face a whole host of new considerations as they plan to reopen in the coming weeks with little to no playbook to follow.

  • “People are just learning the right questions to ask,” Salesforce COO Bret Taylor told Axios. “We’re the ones bringing hundreds of people into the business in a very short period of time to create something new.”

Details: Salesforce is launching several new products, including:

  • A Work.com Command Center dashboard where companies can see their readiness across locations, merging internal data, survey information and public data.
  • A sequel of emergency response management products built in collaboration with Accenture, intended for public health institutions and government agencies as well as companies. It is designed for tasks including contact tracing. Salesforce has gained experience there working with the Governor of Rhode Island on that state’s efforts.
  • A employee wellness check is designed to allow companies to query and monitor the health of employees and visitors in order to make informed decisions on the opening and closing of offices, among other things.
  • Managing Salesforce Teams system helps business leaders understand how to reduce density, schedule breaks, and reduce other bottlenecks so employees can return to work safely.

Between the lines: Taylor said businesses will be faced with all sorts of tasks they’ve never had to deal with. For example, they may have to split their office workers with some coming in on Mondays, Wednesdays, and Fridays and others on Tuesdays and Thursdays, with deep cleanings scheduled in between.

  • At Salesforce Tower, he said workers might even have to schedule a time to take the elevator to their floor to avoid overcrowding. Companies will also need tools to check in with employees on their health and suggest whether workers should stay home or come to work.
  • “For us, it’s really about looking at what we’ve seen and turning it into a product,” Taylor told Axios.

Salesforce has been active on many fronts during the pandemic, from purchasing personal protective equipment for healthcare providers to calling for coordinated plans for the safe reopening of businesses.

  • The company, which was ahead of closing its offices, also recently said it was closing in-person events for the year, including its flagship Dreamforce conference in San Francisco.

Yes, but: The new offerings are not philanthropic efforts. Salesforce charges for the various components, with prices ranging from $5 to $50 per user per month.

And after: Taylor said he expects the product to move quickly. “Honestly, I know there will be things he will miss,” he said. “I don’t know if we know all the aspects of what it will take to reopen.”


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