Digital technology has changed the way customer service is delivered. Customers have 24/7 access to your website and often expect your customer service to respond within the same time frame. HappyFox assistive software works to make this possible with what the company says are affordable solutions. They are designed to make small businesses available to customers on smartphones or PCs to deliver superior customer service and experience.
HappyFox has just been added chat software to support its support service after a successful beta launch.
A look at what HappyFox offers
HappyFox support service
Help Desk software supports a ticketing system, self-service knowledge base, and community forums, and imports requests via email, web, chat, and phone. The cloud-based mobile system can be deployed in days instead of the weeks or months required to deploy competing systems, the company claims.
HappyFox says its system allows businesses to respond to support tickets immediately, but also have predefined answers for standard questions, assign cases to the right staff, and escalate issues when needed.
HappyFox claims its software adapts to your preferences and business needs with data protection that uses SSL security and supports up to 35 languages. Pricing starts at $ 29 per month per staff member with unlimited tickets, smart business rules, knowledge base, rich text formatting in tickets, and iOS and Android apps. Two additional tiers start at $ 49 and $ 69 with more features designed for larger businesses.
HappyFox claims that its chat software is designed to be simple and fast, while providing powerful live chat capabilities. You can add this functionality to your website and respond to chats wherever you are on native apps for Mac, Windows and mobile to provide immediate service to your customers, the company says.
Once a chat is started, the HappyFox platform brings the customer’s history to the dashboard in a snapshot without needing to look up the information in another window. The platform also integrates 25 popular apps, with more in the works, allowing direct access in the chat window.
You can try HappyFox Chat for a 14 day trial without a credit card. Then, if you want to continue, the service starts at $ 14.99 per month per agent. There are also plans for the $ 29.99, $ 49.99, and $ 99.99 versions with additional features.
It is true that even the cheapest options from HappyFox can be too expensive for some small businesses on a tight budget. But for those who can afford it, the service offers an option to meet customer expectations.
Solutions like HappyFox make it easier and cheaper for businesses of all sizes to be available when customers want answers.
Image: Happy fox