Business software

FrontRunners 2020 Year-End Report: Best HR Software – Best Business Software Resources for Buyers – 2021

As 2020 (finally!) Draws to a close, it’s a good time to reflect on the unique challenges facing individuals and businesses since March, and to understand exactly how those challenges were overcome.

As the saying goes, past behavior is the best indicator of future success. If we can analyze the factors that have helped small businesses survive this hectic year, it stands to reason that businesses will be better prepared for any major market disruption in the future.

And it’s an understatement to say that the one thing that made a huge difference between survival and closure for a lot of small businesses was the right software.

How software saved employers in 2020

We all remember the sudden and drastic changes implemented at the start of the year due to COVID-19, including social distancing mandates, mask requirements, interior capacity limits and stay orders in home, to name a few.

But even with all of these important security measures, the fact remained that people still needed to live their lives. The question then became how to cope with these daily tasks like work and errands while minimizing the risk of infection.

Answer: technology.

As consumer preferences changed based on risk tolerance, so too did the way businesses interacted with their customers. For most small businesses, that meant taking giant leaps in their digital transformation journey.

Hundreds of employers were faced with the very sudden need to manage a remote workforce with no infrastructure in place to support this transition. In fact, traffic to our online meeting software directory increased by over 470% in March compared to February of this year. When sharing a conference room became too dangerous, companies had to turn to collaboration tools like video conferencing and project management.

For many employees, working from home is actually preferable, with better work-life balance and job satisfaction, so many companies can continue to use these remote working tools even after the end of their work. the pandemic.

With all of these new challenges and software solutions in mind, and given the wide variety and number of software vendors, we thought it would be helpful to create a shortlist of software vendors that users and reviewers found the most valuable this year.

How we chose these companies

Our methodology for creating this shortlist started with identifying market categories to focus on. We believed that looking at market clusters would prove more valuable to buyers than looking at the market independently.

Human ressources.

Once the market direction was identified, we then moved on to our FrontRunners data to help compile our shortlists.

We started by creating a master list of all the products that have appeared in all of our FrontRunners in the HR category this year. Next, we’ve highlighted software companies with products in multiple FrontRunners reports, and finally narrowed this list down to companies with products in at least 4 HR FrontRunners reports in 2020.

The best HR software providers

We’ve listed software vendors by the number of appearances of their products in FrontRunners reports this year and then alphabetically.

To pull together the rating information included for each software company on our list, we’ve pulled reviews for the best products from each vendor to provide a snapshot of what users value about each vendor.

Here are the best HR software providers according to 2020 FrontRunners.

Paycom offers cloud-based payroll management solutions to help employers automate processes as well as store and manage employee data. Customer specialists are always available to help users with any issues, so customers always have access to support.

Types of HR software: Payroll, Workforce Management, HR, Integration, Talent Management, Timekeeper

Number of appearances in FrontRunner 2020 reports: 6


Ceridian’s Dayforce HR software solution is a cloud-based system with modules supporting important processes such as payroll, benefits, workforce management, talent management, document management and ‘to analyse.

Types of HR software: Payroll, Workforce Management, Onboarding, Talent Management, Recruitment

Number of appearances in FrontRunner 2020 reports: 5


Cezanne HR is a cloud-based HR platform for midsize businesses that offers integrated modules to support absences, performance, timesheets, recruiting, onboarding and goal tracking.

Types of HR software: HR, Performance appraisal, Onboarding, Talent management, Recruitment

Number of appearances in FrontRunner 2020 reports: 5


Kronos offers a number of human resource and workforce management suites to meet the different sizes and needs of businesses, with support for important functions such as payroll, time and attendance, absence management, scheduling. , etc.

Types of HR software: Payroll, Workforce Management, Onboarding, Talent Management, Employee Engagement

Number of appearances in FrontRunner 2020 reports: 5


Paylocity is a cloud-based human capital management system that helps users better manage HR and payroll processes, from payroll processing and benefits administration to talent management and employee information. data.

Types of HR software: Payroll, Workforce Management, Onboarding, Talent Management, Employee Engagement

Number of appearances in FrontRunner 2020 reports: 5


ADP is a robust HR software provider that caters to businesses of all sizes and supports a variety of processes including payroll, benefits administration, HR policy and compliance, time tracking , employee planning, workplace safety, etc.

Types of HR software: Payroll, Performance appraisal, Talent management, Human capital management, Time and attendance, Leave management

Number of appearances in FrontRunner 2020 reports: 4


ClearCompany offers HR software solutions to help businesses of all sizes manage recruiting, onboarding new employees, performance management and other functions.

Types of HR software: Video interview, performance review, onboarding, talent management, candidate tracking, workforce planning

Number of appearances in FrontRunner 2020 reports: 4


HR Cloud is a cloud-based human resource management platform for businesses across all industries, from leisure and tourism to healthcare and retail.

Types of HR software: HR, performance appraisal, candidate tracking, employee engagement, leave management, onboarding

Number of appearances in FrontRunner 2020 reports: 4


Impraise is a cloud-based feedback management system designed to help businesses manage employee performance through goal management, real-time feedback, and performance reviews.

Types of HR software: Performance review, employee engagement, OKR, 360 degree feedback, performance management

Number of appearances in FrontRunner 2020 reports: 4


Instructure’s Bridge software is an employee development platform that offers a variety of features for employees and managers, including peer practice, live in-person training, external learning modules, online courses, mentoring programs, goal tracking and peer review. .

Types of HR software: LMS, performance review, talent management, employee engagement

Number of appearances in FrontRunner 2020 reports: 4


Lattice offers cloud-based performance management tools to help HR professionals in various industries and companies of all sizes better manage core HR processes such as performance review and goal management.

Types of HR software: Performance review, employee engagement, OKR, 360 degree feedback, performance management

Number of appearances in FrontRunner 2020 reports: 4


Ultimate Software’s UKG Pro System is a powerful global human capital management platform that supports large-scale workforce with payroll, talent, service delivery, surveys and many more modules.

Types of HR software: Employee planning, performance review, talent management, employee engagement, payroll, onboarding, recruiting, compensation management

Number of appearances in FrontRunner 2020 reports: 4


Learn more about FrontRunners

FrontRunners data from Software Advice was used as the basis for this report. In order to rank products in our FrontRunners reports, we compile and analyze recent and published user reviews to rate products. The data we collect for these reports falls within a set time frame and is not updated after posting, so FrontRunners reports should be viewed as a snapshot of review data.

To learn more about the FrontRunners methodology, you can find our current version and an explanation of the inclusion criteria and scoring here.


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